We ship through FedEx primarily. All shipments require a signature by an adult upon delivery because of the value. Signatures eliminate theft of boxes from your front door. It UPS delivers the shipment to the wrong address it is completely their fault and the signature backs that up. You can track your delivery so you know when it's coming. We are not responsible for any damages caused during shipping. It is the responsibility of the buyer to seek reimbursement from the shipping carrier. But please let us know we will never abandon one of our customers.