Our policy is simple we don't accept returns. You ordered it we built it now it's yours. If there is an issue we caused we will fix it. If it's an issue you caused we will fix it but charge you for the repair.
Just because your significant other saw your credit card statement and wants you to return the flamethrower you purchased doesn't mean we are going to give you a refund. (see douche bag clause under cancellations to see how little you could be refunded)
WE ARE AN ON-DEMAND MANUFACTURER. WHEN YOU PLACE AN ORDER, YOUR PRODUCT BEGINS THE PROCESS FROM RAW MATERIALS TO FINISHED PRODUCT. CONSIDERABLE TIME AND MONEY ARE PUT INTO MANUFACTURING. EVEN THOUGH UNDER NORMAL CIRCUMSTANCES IT USUALLY TAKES 14-21 DAYS TO RECEIVE YOUR ORDER. WE DO NOT GUARANTEE A DELIVERY DATE. SOMETIMES IT MAY TAKE LONGER THAN 21 WORKING DAYS SOMETIMES IT MAY BE SHORTER THAN 14 WORKING DAYS.
We don't guarantee a shipping date/time so if you try to cancel or dispute your credit card or paypal payment because your impatient. This isn't our first rodeo and you won't be happy with the out come when your credit card company believes your trying to defraud them.
DOUCHE BAG CLAUSE: If we decide we no longer want to deal with you and allow you to cancel your order you will only receive HALF of your money back. We tell everyone to read this before they buy anything so don't act surprised when only half the amount if placed back on your card.
To return your product for a warranty issue. You must first contact us at firstname.lastname@example.org. DO NOT JUST SHIP YOUR FLAMETHROWER! We are not responsible for repairs or returning your flamethrower if it is shipped without arrangements being made first. We will send your our shipping address after arrangements have been made. WARNING! if you ship your flamethrower back before you contact us and arrangements are not made. We are not responsible if it is lost or stolen or otherwise don't receive it, because you are an adult and didn't follow directions.
You will be responsible for paying for your own shipping costs even for warranty items. Shipping costs are non-refundable.
All flamethrowers shipped for warranty items should be shipped by a trackable shipping service such as UPS or Fedex and must have shipping insurance of 700.00 or more. We don’t guarantee that we will receive your returned item. If it is damage or lost in transit, your dispute will be with the shipper and not us.