Cancellation of an order/Returns/Refunds
If your order has not shipped you may cancel it, but you will be charged 3% for the credit card processing fees and a $25.00 restock fee. So you will not receive a full refund if you cancel an order.
Just because your significant other told you to send it back. It doesn't mean we're giving your money back for a full refund. After you receive you order we will not issue a refund if your not satisfied. You are purchasing a flamethrower and that is what we will ship. Function issues are covered by our warranty angry spouses and dissatisfaction are not. We will fix any function issue however many times that may take to ship your unit back and forth. But we will not give you a refund.
Warranty Issues and Returns
Electrode adjustments are not covered by your warranty. There are printed instruction that come with the unit that explain how to adjust them. We also have a video on our YouTube channel that shows you how to adjust them.
There are also additional videos that show you how to replace certain wear items. These items are covered by your warranty however we will send you the part to replace. If you do not want to install the part we will install it but you will be responsible for the shipping cost.
To return your product for a warranty issue our shipping address is:
2919 SW US 40 Hwy.
Blue Springs, Missouri 64015
You must contact us at email@example.com and make arrangements before shipping your unit back. We have specific guidelines that must be followed.
WARNING! if you ship your flamethrower back before you contact us and arrangements were not made. We are not responsible if it is lost stolen or otherwise not received.